Shipping policy
Shipping & Returns:
Do I have to pay for shipping?
We offer free shipping across India for all prepaid orders over Rs. 500.
For orders below Rs. 500, a delivery charge of Rs. 49 applies.
For cash on delivery orders under Rs. 500, an Rs. 49 convenience fee (non-refundable) will be charged at checkout, along with the standard delivery charge
If your order is less than Rs. 399, an additional shipping fee of up to Rs. 249 may be added.
Can I change my shipping details or contact information?
Any change in shipping details & contact information will not be made once the order is fulfilled or shipped.
How long will it take for my order to reach me?
Our warehouse dispatches orders from Monday to Saturday, and your order will be dispatched within 4 Business Days of being placed.
For most metro cities, orders take 2-5 business days to be delivered post-dispatch.
For all other cities, it could take between 5-7 days.
Do you offer reverse pickups? Are there any additional charges for this service?
In case of return for eligible products, we offer a reverse-pickup service for many, but not all, pin codes.
In case of a reverse pickup for a serviceable pin code, a nominal restocking fee of Rs.100 per product will be deducted from the total refund amount.
If your pin code is not serviceable, you can return the products by shipping them to us at 28, Amartalla Street, Kajaria Market, Room No. 404, 4th floor, Kolkata-700001.
Can I return a used product?
Unfortunately, not! A lot of hygiene and contamination issues come into play, so we're unable to process a return or refund for used products.
Can I return a product if I don't like the shade?
Unfortunately, not! A lot of hygiene and contamination issues come into play, so we're unable to process a return or refund for products that you've changed your mind about.
How do I know if an item is eligible for return?
Let's break it down.
All colour cosmetic & skincare sales are final unless there is in-transit damage.
Damaged products: You must initiate your return within 24 hours of receiving a product if it is received damaged or defective.
If Product received is Damaged in Transit a video is required of unpacking to validate the concern by the backed team. This is due to the delicate nature of the product and to verify that the damage is due to transit and not use itself.
Used products: If any product is used even once, even if just swatched on the hand, it's not eligible for return or refund.
Changed your mind: We cannot process a return or refund for a product due to personal like or dislike of the shade, fragrance, colour or any other reason.
Skin allergy: We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of our products and ingredients. However, certain ingredients may cause irritation to very sensitive skin and we highly recommend that you do a patch test on your neck or arm before using any product. To help avoid irritation or an allergic reaction, a full ingredient list is displayed on each product.
Products on sale: Products purchased on clearance sales are not eligible for returns or refund. Only regular priced items are eligible.
Free gifts cannot be returned and exchanged.
Other reason: Any item where the return request is initiated more than 2 days after delivery will not be eligible for return.
Do note that any returned item that is received in damaged condition or is used will not be refunded.
To schedule the return, email us at customer.care@styglousa.com
How do I return an item?
If your product is eligible for return, here's how you can go about it.
1. First, please email - customer.care@styglousa.com with your order ID and the reason why you want to return it.
2. We'll arrange for a pick up from the same address within 3-4 working days as the one the product was shipped to. Please put the product in its original packaging, seal it well and hand it over to the pickup personnel. of course, do ensure that the product is unused, undamaged, and with all tags, invoice slips, and bar codes intact.
3. Once the product reaches our warehouse, we will inspect it and once our inspection team confirms that the product received is inacceptable condition, as dispatched from our warehouse, (or genuinely damaged as per your damage claim) we will initiate a refund. If this is not the case, then the returned Product will unfortunately not be accepted and will be returned to you. Delivery charges will apply.
What if I have received a damaged product?
In the rare instance that you do receive a product in less-than-optimal condition please write to us at customer.care@styglousa.com and we will help sort it out. Do keep in mind that we can only accept products damage requests raised within 24 hours of when you receive your order.
In case you opt for an exchange of a damaged product, it will only be provided for the same product that was originally purchased. We will not be able to accommodate shade or product changes requests when exchanging a product due to damage.
Do keep in mind that for damaged products only if unboxing video is provided it will be eligible in which the plastic shrink wrap is opened in the video to prove transit damage. This is due to the delicate nature of the product and to verify that the damage is due to transit and not use itself.
However, damage is VERY unlikely to happen because our team and partners are super careful at every step and committed to ensuring that our products reach you securely!
How will refunds be processed?
For prepaid orders, a credit will automatically be applied to your original method of payment within 7 days of approval of the refund.
For COD orders, the refund amount will be credited via banking details provided by you for the same.
Please note that only the product cost will be refundable. Costs related to shipping, COD charges, custom packaging, restocking fee (if applicable) and more will not be eligible for a refund and will be deducted.
How long will it take to process my return?
It usually takes 10-15 Business Days for you to receive a replacement product or a refund.
Can I place an exchange request?
We do not accept exchange requests for any order, unless a product has arrived in a damaged condition.
After verifying damage, exchanges will only be provided for the same product that was originally purchased. We will not be able to accommodate shade or product changes requests when exchanging a product due to damage.
